Refund Policy

At Knotsync, we strive for 100% client satisfaction. We believe in delivering exceptional results that exceed your expectations. However, we understand that circumstances may arise where a refund request is necessary.

This refund policy outlines the conditions under which refunds may be granted and the process for requesting them.

Refund Eligibility:

• Before development starts: 100% refund available within 7 days of payment
• Design phase: 75% refund if project is cancelled before development begins
• Development phase: 50% refund if cancelled before 50% completion
• After 50% completion: No refund available, but revisions included

Non-refundable scenarios:

• Change of business direction or strategy
• Third-party costs (hosting, domains, licenses)
• Completed websites that meet agreed specifications

Monthly Services:

• 30-day money-back guarantee for first-time clients
• Cancel anytime with 30 days notice
• Prorated refunds for unused portions of monthly services

Campaign Services:

• Refund available before campaign launch
• Partial refund for cancelled campaigns (minus ad spend and setup costs)
• No refund after campaign completion

Non-refundable items:

• Advertising spend on third-party platforms
• Tool and software subscriptions
• Completed audit and strategy documents

Design Projects:

• Concept stage: 100% refund if not satisfied with initial concepts
• Revision stage: 50% refund if cancelling during revisions
• Final delivery: No refund once final files are delivered and approved

Logo Design Guarantee:

• 100% satisfaction guarantee - unlimited revisions until you're happy
• Full refund if we can't create a logo you love within 30 days
• 50% refund if cancelling after approval but before final files

How to Request a Refund:

1. Contact us: Email info@knotsync.com with your refund request
2. Include details: Project name, payment date, and reason for refund
3. Review process: We'll review your request within 2 business days
4. Resolution: Approved refunds processed within 5-7 business days

Processing Times:

• Credit Card: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Cryptocurrency: 1-3 business days

Emergency Situations:

We understand that unexpected circumstances can arise. In cases of medical emergencies, natural disasters, or other extraordinary situations, we may consider refund requests outside our standard policy on a case-by-case basis.

Service Issues:

If we fail to deliver services as promised or within agreed timelines due to our fault, you may be eligible for a partial or full refund regardless of project stage.

Dispute Resolution:

Before initiating any formal dispute, we encourage open communication to resolve issues. Our goal is always to find a mutually satisfactory solution.