Cookie Policy

Learn how we use cookies and similar technologies to improve your experience on our website.

Last updated: September 13, 2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

At Knotsync, we use cookies to enhance your browsing experience, analyze website traffic, and personalize content. This policy explains what cookies we use and why.

Types of Cookies We Use

1. Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled.

  • Session management and user authentication
  • Security and fraud prevention
  • Website functionality and navigation
  • Form submission and data processing

2. Analytics Cookies

These cookies help us understand how visitors interact with our website.

  • Google Analytics - website traffic and user behavior
  • Page views, bounce rates, and session duration
  • Popular content and user paths
  • Device and browser information

Data collected: Anonymized visitor statistics, page performance metrics

3. Marketing Cookies

These cookies are used to deliver personalized advertisements and track marketing campaigns.

  • Google Ads and Facebook Pixel tracking
  • Retargeting and remarketing campaigns
  • Conversion tracking and attribution
  • Social media integration

Purpose: Show relevant ads, measure campaign effectiveness

4. Functional Cookies

These cookies enhance website functionality and personalization.

  • User preferences and settings
  • Language and region preferences
  • Chat widget functionality
  • Form auto-fill and saved information

Benefit: Improved user experience and personalized content

Third-Party Services

We use various third-party services that may set their own cookies:

Google Services

  • • Google Analytics
  • • Google Ads
  • • Google Tag Manager
  • • reCAPTCHA

Social Media

  • • Facebook Pixel
  • • LinkedIn Insight Tag
  • • Twitter Analytics
  • • YouTube Embeds

Communication

  • • Live Chat Widget
  • • Email Marketing Tools
  • • Contact Forms
  • • Support Systems

Performance

  • • CDN Services
  • • Website Optimization
  • • Error Tracking
  • • Speed Monitoring

Each of these services has its own privacy policy governing how they use cookies and personal data. We recommend reviewing their policies for more information.

Managing Your Cookie Preferences

Browser Settings:

You can control cookies through your browser settings:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Cookie Consent Banner:

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences
  • Learn more about each cookie type

Opt-Out Links:

Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

Potential Issues:

  • Some website features may not work properly
  • You may need to re-enter information repeatedly
  • Personalized content and recommendations won't be available
  • Chat and support features may be limited
  • Analytics data won't be collected (affecting our ability to improve the site)

Data Retention and Security

How Long We Keep Data:

  • Session cookies: Deleted when you close your browser
  • Functional cookies: Up to 1 year
  • Analytics cookies: Up to 2 years
  • Marketing cookies: Up to 2 years

Security Measures:

  • All data is encrypted in transit and at rest
  • Regular security audits and updates
  • Limited access to authorized personnel only
  • Compliance with GDPR and other privacy regulations

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • Our use of cookies and tracking technologies
  • Legal requirements and regulations
  • Third-party services we use
  • Our website functionality and features

When we make significant changes, we'll notify you through a prominent notice on our website or via email. We encourage you to review this policy periodically.

Questions About Our Cookie Policy?

If you have any questions about our use of cookies or this policy, please contact us:

Email: info@knotsync.com

Subject: "Cookie Policy Inquiry"

Address: 125 Corporation Street, Stafford ST16 3LS UK

Data Protection Officer: For specific privacy and cookie questions, you can also contact our Data Protection Officer at dpo@knotsync.com